ESC Partners customer micro case studies reference list

EDITOR'S NOTE: The customer information listed below is merely a sample and contains only publicly available information. No private or proprietary information of any ESC Partner customer will ever be shared without the express and written permission of the customer involved. For more detailed customer/peer information, please contact an ESC Partners representative who can arrange a call with an applicable customer reference directly.

MICRO CASE STUDIES (SAMPLE, NOT FULL LISTING)

These listings will contain utility name & location, customer/citizen public estimate, utility services, point in project timeline, Oracle solutions/ESC services, and a short summary of scope.

City of Moreno Valley (California, USA):

• Customers: 7.4K
• Services: electric
• Timeline: LIVE (with ongoing ESC managed services support)
• Oracle solutions & ESC services: ESC Implementation & Optimization (I&O), Application Managed Services (AMS) of Oracle Customer Cloud Service (CCS) + ESC Customer Care 360 (CC360) and Hometown Hub (HUB) customer portal
• Scope: move to cloud and incorporate future tech strategy for growth; customer satisfaction and support focus; ongoing outsourced customer care with prosumer-incorporated upgrades

W.E.B. Aruba (Aruba):

• Customers: 45K
• Services: water, wastewater
• Timeline: IN PROCESS
• Oracle solutions & ESC services: ESC I&O, SCIF, and AMS of Oracle Customer Cloud Service (CCS), ERP, EPM, OFS, WACS
• Scope: tie together core business and back-office with the cloud; improve process automation and functionality; create standards and baselines for efficiencies and improvement strategies

Carmel Utilities (Indiana, USA):

• Customers: 38K
• Services: water, wastewater, storm water, trash
• Timeline:LIVE  (with ongoing ESC managed services support)
• Oracle solutions & ESC services: ESC I&O and AMS of Oracle Customer Cloud Service (CCS) + ESC CC360 and HUB
• Scope: move from legacy billing to cloud; parallel planning in meter data incorporated with data migration; zero customizations needed; SaaS-focused future-proofing

Burbank Water & Power (California, USA):

• Customers: 61K
• Services: electric, water, wastewater, solid waste, fiber
• Timeline: IN PROCESS
• Oracle solutions & ESC services: ESC I&O of an Oracle Customer Care & Billing (CC&B) to Oracle Customer Cloud Service (CCS) upgrade
• Scope: move from on-prem to cloud; project and change management support; testing and training; business process review and modification

YTL PowerSeraya (Singapore):

• Customers: 10K
• Services: electric
• Timeline:LIVE (with ongoing ESC managed services support)
• Oracle solutions & ESC services: ESC I&O and AMS of an Oracle Customer Care & Billing (CC&B) to Oracle Customer Cloud Service (CCS) upgrade
• Scope: end-of-life CIS retirement and software upgrade; change and process management support; testing and training; autonomy with data and decision-making; mission-critical focus

Ultragaz (Brazil):

• Customers: 600K
• Services: gas
• Timeline: IN PROCESS
• Oracle solutions & ESC services: ESC I&O and AMS of Oracle Customer Cloud Service (CCS)
• Scope: robust platform requirements to meet; desire to eliminate customizations; planning ahead for growth strategy and expansion; focus on productivity from day one

UTE Uruguay (Uruguay):

• Customers: 1.45M
• Services: electric
• Timeline: NEW
• Oracle solutions & ESC services: ESC I&O of an Oracle Customer Care & Billing (CC&B) to Oracle Customer Cloud Service (CCS) upgrade
• Scope: move into the cloud; reduce complications in processes and programs; testing and training; business process review and modification; future-proofing for tech expansions and increasing consumer demands

LAST UPDATED: 6.20.24

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