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ESC Partners customer micro case studies reference list

September 24, 2024

EDITOR'S NOTE: The customer information listed below is merely a sample & contains only publicly available information. No private or proprietary information of any ESC Partner customer will ever be shared without the express & written permission of the customer involved. For more detailed customer/peer information, please contact an ESC Partners representative who can arrange a call with an applicable customer reference directly.

LAST UPDATED: 02.24.2025

MICRO CASE STUDIES (SAMPLE, NOT FULL LISTING): These listings will contain utility name & location, customer/citizen public estimate, utility services, point in project timeline, Oracle solutions/ESC services, & a short summary of scope.

NORTH AMERICA

AlexRenew (Virginia, USA):

  • Customers: 300K
  • Services: wastewater
  • Timeline: LIVE
  • Oracle solutions & ESC services: ESC I&O of an Oracle CC&B to CCS upgrade; ESC AMS + CC360 + HUB
  • Scope: needed updated billing & customer service/customer care solution; goals: maintain accurate billing, collections, & remittance while improving customer service levels & modernizing communications to provide self-service customer portal options.

Burbank Water & Power (California, USA):

  • Customers: 61K
  • Services: electric, water, wastewater, solid waste, fiber
  • Timeline: LIVE
  • Oracle solutions & ESC services: ESC I&O of an Oracle CC&B upgrade + ESC AMS
  • Scope: move from on-prem to cloud; project & change management support; testing & training; business process review & modification.

Carmel Utilities (Indiana, USA):

  • Customers: 38K
  • Services: water, wastewater, storm water, trash
  • Timeline: LIVE 
  • Oracle solutions & ESC services: ESC I&O and AMS of Oracle Customer Cloud Service (CCS) + ESC CC360 and HUB
  • Scope: move from legacy billing to cloud; parallel planning in meter data incorporated with data migration; zero customizations needed; SaaS-focused future-proofing.

El Paso Water (Texas, USA):

  • Customers: 650K
  • Services: water
  • Timeline: LIVE
  • Oracle solutions & ESC services: ESC IVV of Oracle C2M; ESC AMS
  • Scope: required impartial Independent Verification & Validation (IVV) service through the entire implementation process of C2M.

Moreno Valley, City of (California, USA):

  • Customers: 7.4K
  • Services: electric
  • Timeline: LIVE
  • Oracle solutions & ESC services: ESC I&O of Oracle CCS; ESC AMS + CC360 + HUB
  • Scope: move to cloud & incorporate future tech strategy for growth; customer satisfaction & support focus; ongoing outsourced customer care with prosumer-incorporated upgrades.

SOUTH AMERICA & CARIBBEAN 

Celsia (Columbia):

  • Customers: 1.15M
  • Services: electric
  • Timeline: IN PROCESS
  • Oracle solutions & ESC services: ESC I&O of an Oracle C2M upgrade + Oracle OFS; ESC AMS
  • Scope: needed help with maintenance, evolution & ongoing support of their existing Oracle C2M installation. OFS, Oracle Analytics & Oracle Analytics Cloud guidance included in the final project.

Edenor (Argentina):

  • Customers: 3.3M
  • Services: electric
  • Timeline: IN PROCESS
  • Oracle solutions & ESC services: ESC assistance on an Oracle CC&B project
  • Scope: required assistance to transfer & archive the contents of multiple databases from their existing CC&B legacy systems; goals: efficiently identify & concisely recognize valuable information/insights prior to storing historical data & guaranteeing that data remained accessible & intact across multiple systems.

Ultragaz (Brazil):

  • Customers: 600K
  • Services: gas
  • Timeline: IN PROCESS
  • Oracle solutions & ESC services: ESC I&O & AMS of Oracle CCS
  • Scope: robust platform requirements to meet; desire to eliminate customizations; planning ahead for growth strategy & expansion; focus on productivity from day one.

UTE Uruguay (Uruguay):

  • Customers: 1.45M
  • Services: electric
  • Timeline: NEW
  • Oracle solutions & ESC services: ESC I&O of an Oracle CC&B to CCS upgrade
  • Scope: move into the cloud; reduce complications in processes & programs; testing & training; business process review & modification; future-proofing for tech expansions & increasing consumer demands.

W.E.B. Aruba (Aruba):

  • Customers: 45K
  • Services: water, wastewater
  • Timeline: IN PROCESS
  • Oracle solutions & ESC services: ESC I&O, SCIF, & AMS of Oracle CCS, ERP, EPM, OFS, WACS
  • Scope: tie together core business and back-office with the cloud; improve process automation and functionality; create standards and baselines for efficiencies & improvements. 


EMEA, JPAC, & SOUTH PACIFIC

YTL PowerSeraya (Singapore):

  • Customers: 10K
  • Services: electric
  • Timeline:LIVE 
  • Oracle solutions & ESC services: ESC I&O & AMS of an Oracle CC&B to Oracle CCS upgrade
  • Scope: end-of-life CIS retirement & software upgrade; change & process management support; testing & training; autonomy with data & decision-making; mission-critical focus.


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