Make your future years of software service 10x easier with the support of ESC PARTNERS APPLICATION MANAGED SERVICES

ESC Partners’ Application Managed Services (AMS) is an investment in peace of mind. ESC can support your Oracle software—out of the box or upgrade—for as long as you have that software in play. Whether you’re looking to cover front-office elements, back-office financials, or utility services (or any combination thereof), we can help you make the most of your long-term interests.

WHAT’S IN THE AMS BOX

A certified proud Oracle partner, all of ESC’s products are built on proven, tested Oracle Cloud applications, and every ESC customer benefits both from the history and heft of the Oracle name, as well as the dedication and installation experience of ESC Partners. AMS specifically includes:

• Hand-picked SMEs for 24/7, 365 support (included)
• Timely application of patches & fixes (included)
• Documentation updates & on-going training (optional)
• Application of CMMI-SVC (Capability Maturity Model Integration for Services) & ITIL (Information Technology Infrastructure Library) best practices (included)
• Next step expansions with additional ESC Partners’ products or third-party partners such as Can/Am, InvoiceCloud or Kount (an Equifax company) & referrals/introductions/management (optional)
• ESC Partners’ personal project manager 1:1 access (included)

WHAT AMS BRINGS YOU

• Extensive cost savings on salaries, benefits, training, & infrastructure
• Full-circle, anytime access to a pool of experienced professionals with specialized, in-depth knowledge
• Time & manpower to improve efficiencies in other must-stay-in-house projects & tasks (core competencies)
• Reduced risk of technical issues or disruptions in service
• Improved customer satisfaction with no lag time
• A valued partner here anytime you need us

AMS GENERAL PROCESS OVERVIEW

ABOUT ESC PARTNERS:

ESC Partners is building smarter communities from utilities work to public works with solutions in the Oracle Cloud. Let us help you take full advantage of all the Oracle SaaS options available or walk you through our personalized Care-as-a-Service (CaaS) solutions. Just send us a note via the contact form, and we'll circle back within 48 hours.

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