NEED A BIT OF NEW HOPE TO TACKLE YOUR CUSTOMER OPS?

Every year, the work of customer care & customer service gets more complicated. The data is on overload; the prosumer needs are ever-increasing in demands & expectations. Your budgets are limited, yet the requirements are never curbed.

In times like this, you need a hero or two. You need a simple guardian solution that’s easily adapted to your details, your timing, & your team.

Enter ESC PARTNERS CUSTOMER CARE 360 (CC360) & the support team lead by Ruby Irigoyen. CC360 offers you the steadfast protection you need at a price you can afford.

TARGET LOCKED: COMPREHENSIVE POV

Your success with customer operations doesn’t start & end with the right customer information software. That’s only a portion of the necessary tools for the task—the task being exemplary customer service & customer care, of course.

The right strategy is a broad vision that encompasses the software benefits, the implementation planning, & multi-level support from on-loan CSRs for your customers, all the way to 1:1 IT troubleshooting for your in-house team members.

And that’s all available with CC360. We offer you the full breadth & depth of customer operations support options—no one-off add-ons without connections or singular issue coverage without context. In any area of your customer operations from software choice to team training to call center & lockbox services onsite, CC360 has you covered & can be customized to your specific needs.

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TARGET LOCKED: COMMUNITY CARE

The true difference in CC360 from other care-as-a-service knock-off products is the trusted community Ruby & her team have built. With Ruby’s three-decades working customer operations for utilities, she’s the perfect leader for any project you have around customer service, whether it’s software/database-related strategy concepting, billing details & reporting, or even levels of call center staffing to weather the everyday—or an exceptional one.

Her team has targeted experience with utility-specific details, & many of them have been in the shoes of your CSRs themselves. They have that POV experience & knowledge to apply to future quests & tasks.

And we can’t forget the partner value in this CC360 community. Internally, the team at HOMETOWN HUB brings the custom customer experience to you with ease, pairing Oracle CCS database info with API work that streamlines it all for your people. And InvoiceCloud brings that breadth & depth of customer billing platform experience, plugging you into pre-proofed & tested tools for your fastest path to big boosts in customer satisfaction.

Together, it’s a community of experts already assembled to help support your project.

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TARGET LOCKED: OUT-OF-THE-BOX VALUE

When we say out-of-the-box here, we are layering the meaning. First, it’s a monetary & time-saving value from day one. You take CC360 out of the proverbial “box,” & the value starts right then: You have instant access to a solution built on years of industry experience with people & toolsets at your fingertips ten times faster than if you had to build that team, the platform, & the community yourself.

But it’s also out-of-the-box as in different, unusual. It’s outside the lines/parameters of the normal approach to these issues. Typically, you’d bring this in-house. You’d build it: the software, the team, the connections, the call centers, the databases, the mail services. With CC360, you shift that build burden to Ruby’s team, along with the responsibilities, stressors, & headaches that size of a project can involve.

So, what’s actually in this out-of-the-box CC360 box? Well, it’s range of coverage can be seen in the graphic above, but for more details, read through this product guide. 

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GRAPHIC ABOVE: The 360-degrees of customer operations coverage with ESC PARTNERS CUSTOMER CARE 360 (CC360). 

Ready to learn more direct details about how CC360 can help your utility's customer care quest? Just fill out the form below, & a member of Ruby's experienced team will get back to you within 48 hours.