In one of my favorite work moments, I watched a city utilities manager put together the dots that his team finally—after all these years—would get to ditch paper processes & connect digitally—& nearly instantly.
It’s great when we can make a utility run more efficiently, save some money, save some manpower hours. But, in the end, what truly makes me joyous in this job is seeing the world change for that individual—whether that’s our utilities manager here, or a member of his team, or even a citizen out in the community who really doesn’t know what happened or how it happened but has noticed how simple it was to pay his utility bill or apply for a permit to build his dream home.
Read our full interview with Valerie on success and customer care right here.
Insights from or featuring Valerie Ross
|October 07, 2024
Four key first steps to finding the perfect billing software for your city’s needs
On the SaaS hunt? Our SVP tells you just where to start.
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February 07, 2024
Make your future years of software service 10x easier with the support of ESC PARTNERS APPLICATION MANAGED SERVICES
We'll help you make the most of your long-term software/SaaS investment.
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November 16, 2023
Create a smooth unified experience for your customers & your team with ESC PARTNERS UTILIPRISE
Utiliprise can bring your utility team true peace of mind.
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June 20, 2023
ESC Partners SVP of Sales Valerie Ross talks respect, support, and customer success
For her, it's all about watching relationships bloom.
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March 02, 2023
City of Moreno Valley leaps into the cloud with the help of ESC Partners, E Source, and Oracle
Two-fold results: better customer service and smart city groundwork for growth.
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September 02, 2021
Moreno Valley Electric Utility (MVU) teams with ESC Partners to modernize operations, customer service
MVU to implement Oracle CCS & AMS with the support of ESC Partners.
